Intelligent Selling: The Art & Science of Selling Online is your resource for proven e-commerce strategies and techniques that improve the customer relationship and build sales. Anyone involved with selling online -- whatever the product or service -- will benefit from this insider’s view of selling online.

This book is for any manager or executive looking for the right way to sell to customers online. Author Ken Burke -- Founder, President, and CEO of leading e-commerce developer Multimedia Live -- presents the Intelligent Selling(tm) strategies and techniques his company uses to help catalogers, retailers, direct marketers, and manufacturers improve customer relations and increase sales by:

* Increasing conversion rates
* Increasing average order size and frequency of purchase
* Improving customer loyalty and retention
* Reducing abandoned cart rates
* Decreasing customer service costs
* And improving the overall customer experience.

Burke provides innumerable hints and tips based on lessons he and his company learned in the real world of online marketing. He covers everything from effective merchandising, to improving the way your customers respond to you, to refining the way your website interacts with your other business channels. This is not just theory; what you read here has been proven to work on hundreds of successful e-commerce websites.

Intelligent Selling: The Art & Science of Selling Online describes the philosophical foundations of Multimedia Live’s Web development techniques and strategies. Intelligent Selling does not require a specific technology, consultant, or Web developer. Rather, it is a way of looking at the entire Web presence, learning how to embrace your customer’s interests and needs, and choosing the techniques that will allow you to reach out to them most effectively. Thus, this book is an exposition of the thought processes that guide Multimedia Live as it creates a client’s Web presence and ties it in with their overall business goals. The philosophy of Intelligent Selling has driven everything Multimedia Live has done over the last several years, and has brought great success to its clients.

Because every website will undergo constant evolution, this book was conscientiously created as a resource full of hints and tips that you can use to build upon, improve, and expand your Web presence once it has launched. If you are just starting your first e-commerce endeavor, it lays the groundwork for getting it right the first time through tried-and-true methodologies worked out by one of the most effective e-commerce developers to be found.

Ken starts the book with the core premise of Intelligent Selling: that the purpose of your e-commerce website should be to build a good relationship with your customers so they choose to buy from you. The development of the all-important customer relationship is emphasized throughout. It is the driving force behind your personalization efforts, your merchandising strategies, the way your website interacts with your other business channels, and the way you execute your e-mail initiatives. Every chapter methodically illustrates how these and other vital aspects of Intelligent Selling can be implemented.

Everybody wins when e-commerce works like it should; the customer’s needs are fulfilled, they have a good shopping experience, and you make more sales. The ideas you will find here will help you optimize all selling opportunities, create a stellar customer experience, and rapidly analyze and deploy change in a constant cycle of customer attraction, conversion, and retention. Intelligent Selling: The Art & Science of Selling Online is your guidebook to building a good relationship with your customers so they choose to buy from you in an environment where the competition is only a click away. ....read more

You are creative, you are an artist or a photographer, you have a hobby or craft, something you absolutely love to do, and you are good at it. But you may be asking yourself, How do I market my work? How do I turn this into a real money making business? The answer lies between the covers of this new book. You will learn the steps you need to take to successfully sell your artwork or crafts even if you have no experience with marketing and even if you hate to sell. As with many other business segments, the Internet and technology have opened up the world and made it your marketplace. You and I, working from the comfort of home, are now on an even playing field with the largest retailers. This groundbreaking and exhaustively researched new book will provide everything you need to know to get your marketing message into the hands of your customers. You will learn about online galleries, designing your Web site cyber stores, arts and crafts search engines, publicity sources, online forums, auction sites, online marketing, e-mail marketing, and search engine marketing. You also will learn of over 300 Web sites on which you can sell your artwork, music, or crafts. This specialized book will demonstrate, step by step, how to inexpensively market and promote your artwork easily and, most important, profitably. You will learn how to quickly find new customers and keep existing ones buying more by using technology and low cost marketing devices that take little or no time on your part. You will learn to develop a marketing plan using hundreds of practical marketing ideas that will help you disseminate your artwork all over the world. ....read more