Customers For Life: How to Turn That One-Time Buyer Into a Lifetime Customer

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In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including:

• Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your
estimate or throw in an extra service free of charge

• No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them?

• Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve

• Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and
politeness from his mother.


From the Trade Paperback edition.

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How to Sell Anything to Anybody

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In his fifteen-year selling career, author Joe Girard sold 13,001 cars, a Guinness World Record. He didn't have a degree from an Ivy League school -- instead, he learned by being in the trenches every day that nothing replaces old-fashioned salesmanship. He insists that by building on basic principles of trust and hard work, anyone can do what he did.

This bestselling classic has helped millions of readers meet their goals -- and you will too. Joe will show you how to make the final sale every time, using the techniques he has perfected in his record career. You too can:

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What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales

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"From the bestselling author of What the CEO Wants You to Know: How to rethink sales from the outside in. More than ever these days, the sales process often turns into a war about price--a frustrating, unpleasant war that takes all the fun out of selling. But there's a better way to think about sales, says bestselling author Ram Charan, who is famous for clarifying and simplifying difficult business problems. Instead of starting with your product or service, start with your customer's problems. Focus on becoming your customer's trusted partner, someone he or she can turn to for creative, cost-effective solutions that are based on your deep knowledge of his values, goals, problems, and customers. This powerful book will teach you:

* How to gain a deeper knowledge of your customer's company, including costs, values, and how decisions really get made

* How to help your customer improve margins and drive revenue growth

* How to focus on your customer's customers

* How to work with other departments in your own company to customize better solutions

* How to make price much less of an issue.

Someday, every company will listen more closely to the customer, and every manager will realize that sales is everyone's business, not just the sales department's. In the meantime, this eye-opening book will show you how to get started."

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The Pre-Foreclosure Property Investor's Kit: How to Make Money Buying Distressed Real Estate -- Before the Public Auction

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Pre-foreclosure real estate is one of the hottest investment opportunities on the market. The Pre-Foreclosure Property Investor?s Kit offers step-by-step instruction and no-nonsense advice on how to find great deals, estimate fair market value, negotiate with sellers, sell your property on your own, and win big in real estate. You?ll learn how to get the best deals on foreclosure properties before they go to auction and utilize simple ready-made worksheets, checklists, forms, and agreements that make getting started easy. Even people of modest means can get into pre-foreclosure investing—all it takes is a little hard work, persistence, and the tools you?ll find in this handy guide.

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Integrity Selling for the 21st Century: How to Sell the Way People Want to Buy

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“I have observed several hundred salespeople who were taught to use deceptive practices like ‘bait and switch’ and encouraged to play negotiation games with customers. They were so stressed by this behavior that they suffered from a high incidence of alcohol and substance abuse, divorce, job-jumping, and low productivity. In the same industry, I have observed countless people who had been taught to sell with high integrity. Ironically, their customer satisfaction, profit margins, and salesperson retention were significantly higher.” — Ron Willingham

If you’ve tried manipulative, self-focused selling techniques that demean you and your customer, if you’ve ever wondered if selling could be more than just talking people into buying, then Integrity Selling for the 21st Century is the book for you. Its concept is simple: Only by getting to know your customers and their needs — and believing that you can meet those needs — will you enjoy relationships with customers built on trust. And only then, when you bring more value to your customers than you receive in payment, will you begin to reap the rewards of high sales.

Since the publication of Ron Willingham’s enormously successful first book, Integrity Selling, his sales program has been adopted by dozens of Fortune 500 companies, such as Johnson & Johnson and IBM, as well as the American Red Cross and the New York Times. In his new book, Integrity Selling for the 21st Century, Willingham explains how his selling system relates to today’s business climate — when the need for integrity is greater than ever before.

Integrity Selling for the 21st Century teaches a process of self-evaluation to help you become a stellar salesperson in any business climate. Once you’ve established your own goals and personality traits, you’ll be able to evaluate them in your customers and adapt your styles to create a more trusting, productive relationship.

Drawing upon Willingham’s years of experience and success stories from sales forces of the more than 2,000 companies that have adopted the Integrity Selling system, Ron Willingham has created a blueprint for achieving success in sales while staying true to your values.


From the Hardcover edition.

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Amazon Income: How Anyone of Any Age, Location, and/or Background Can Build a Highly Profitable Online Business With Amazon

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The Internet affiliate program industry is one of the largest and fastest growing digital revenue generators in the world, with more than $65 billion in total income brought in during the 2006 fiscal year. It is because of programs like Amazon s Associate program, which has been around for more than a decade, and allows casual, every day users of the Internet to install widgets and links on their Web sites that link back to Amazon products. Users like you can earn commissions of up to 15% on products that your Web site visitors purchase when they visit Amazon. With the world s largest online retailer as a potential source of income, you can make generate endless streams of income as a result. No matter where you are from, how old you are, and what your background is, you can build and run a highly profitable business with Amazon. This comprehensive book is written to show you exactly how to do so. You will learn every detail necessary to complete the transformation from casual Internet user to Amazon guru in just a matter of weeks, making unfathomable amounts of money by selling Amazon products, your own products, starting a store, promoting outside projects, and making referrals. In this book, you will learn how the Amazon business model works and how much money they will pay you in multiple different ways. You will learn how to build a traffic funneling Web site with dozens of free tools such as blogs, podcasts, videos, and social networks that will allow you to increase the number of visitors you can send to Amazon in no time for minimal investment. You will learn how to take advantage of the Amazon Kindle program and its revolutionary take on digital distribution of books and newspapers. You will learn what you can do to start your own store in the Amazon Marketplace, selling products at set prices to anyone in the world in much the same way you could on eBay with substantially more freedom. Learn how to publish your own books on Amazon with little to no investment and use the features Amazon provides, such as Search Inside and digital distribution to reach more people faster than you could anywhere else. In addition, learn how you can take advantage of multimedia services on Amazon such as Advantage that allow you to publish your own music, videos, and professional titles around the globe. Learn how to use Amazon Connect effectively to promote your products and reach potential customers and how Amazon provides dozens of additional methods by which you can advertise your products without outside investments. You will learn how to choose a niche to market towards and what you need to create in your Web site to make your visitors more willing to click your links and purchase the products you are promoting or selling on Amazon. Hours of extensive research and interviews with the top Amazon associates and independent authors have given us countless pieces of advice that will ensure your marketing and promotion methods allow you to generate traffic, promote products, and convert sales at a rate that will help you build a successful business in no time. If you have been looking for the resource that will undoubtedly help you break free of the shackles of your job and start working from home, this guide is that resource and Amazon is your ideal income source.

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