Coaching Salespeople into Sales Champions: A Tactical Playbook for Managers and Executives

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Coaching Salespeople into Sales Champions is the ultimate guide to maximizing team productivity through executive sales coaching. Between professional deadlines and other business responsibilities, most sales managers can?t find the time to develop their sales staff. This book shows you how to develop your own executive sales coaching skills so you can boost sales efficiency, train your staff to better performance, and hire and retain top sales talent.

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Close The Deal: Smart Moves For Selling: 120 Checklists To Help You Close The Very Best Deal

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Close the Deal is bursting with hot leads for sales pros looking to sharpen their skills and win more customers. Authors Sam Deep and Lyle Sussman show how to capture sales without being pushy or arrogant. Deep, a consultant from Pittsburgh, and Sussman, a management professor at the University of Louisville, believe that the essence of selling is sticking to a system. "Masterful sales professionals are neither lucky nor gifted," they write. "They do not dream, wish or hope for victory. They go out and make it happen." The book is based on programs developed at the Sandler Sales Institute, a noted Maryland firm that trains thousands of sales professionals around the country. The authors contend that three keys to successful selling are asking the right questions, making supportive presentations, and finding exactly how to eliminate roadblocks or "pain" for customers. "There is only one reason you will sell anything: your ability to reduce a buyer's pain," the authors write. "You can't reduce pain if you don't know what it is. Buyers will tell you if you ask correctly." The book is easy to read and full of practical advice and tips. The authors provide 120 lists on topics like "Fifteen Steps to Better Listening," "Seven Fears all Buyers Have," and "Fourteen Ingredients of a Winning Proposal." Salespeople will find a powerful ally in Close the Deal. The book is a blueprint for finding and analyzing buyers, determining their needs, and getting the sale. --Dan Ring

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Home Staging That Works: Sell Your Home in Less Time for More Money

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Want to sell your home at a premium price—now? Never mind simply tidying up: an amazing 91% of real estate professionals say professional staging is the way to go. But sure enough, hiring a staging consultant will cost you. Thankfully, you can now get all the secrets and techniques the pros don’t want you to know, from one of America’s most successful staging experts.

Home Staging That Works shows you how to turn any home into a showpiece that buyers will be fighting over. With specific recommendations on what to do, keep, chuck, fix, paint, replace, avoid, update, show, hide, highlight, and more, you’ll learn how to:

Focus on your potential buyers’ tastes (not your own) • Create curb appeal • Drive Internet interest with photos that flatter your home • De-clutter and pre-pack at the same time • Clean and repair your home without spending a fortune • Keep your home sale-ready—without being afraid to live in it

Complete with photographs of real-life before-and-after transformations, Home Staging That Works offers strategies for each room in your home, as well as conceptual approaches to bring the parts together beautifully. Your home is a magical place waiting for the right buyer to fall in love. Make the match happen with Home Staging That Works!

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eBay Business All-in-One For Dummies

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Want to become an eBay entrepreneur? Nobody knows more about starting an eBay business than Marsha Collier, and she-s put it all in 1-2-3 order for you in eBay Business All-in-One For Dummies, 2nd Edition.

This all-in-one guide includes nine handy minibooks that cover:

• eBay Basics
• Essential Tools
• Selling Like a Pro
• Sourcing Merchandise
• Presenting Your Items
• Promoting Your Goods
• Storing and Shipping
• Power Selling
• Office and Legal

eBay PowerSeller Marsha Collier shows you how to:

• Set up your business, find and manage inventory, and run your business like a pro
• Equip yourself with the tools that count-eBay-s search engine, online sources of information, the PayPal system, and eBay-s management tools
• Source your merchandise and learn valuable strategies for managing and maximizing sales
• Set up the optimal eBay photo studio and develop and market your eBay Web site
• Learn the ins and outs of online retailing and what it takes to buy and sell online safely and easily
• Find deals on the computer equipment you need
• Promote, market, and show off your goods, all the while keeping your business legal

Before you know it, you too can be a PowerSeller! Get started today with eBay Business All-in-One For Dummies, 2nd Edition.

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Get Clients Now!(TM): A 28-Day Marketing Program for Professionals, Consultants, and Coaches

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Get Clients Now: A 28-Day Marketing Program for Professionals and Consultants, by business coach C.J. Hayden, lays out a very precise marketing and sales system actually designed to be completely customized for optimal effectiveness by anyone in the service industry. Employing a "cookbook model" to help readers create this individualized action plan, it first shows how to determine which ingredients are missing from current marketing and sales activities and then suggests the specific tools and tactics that will immediately get a successful effort underway. The truly unique part of this book, however, begins in chapter 6, which breaks down Hayden's explicit four-week system into 28 separate sections that are meant to be read and acted upon one day at a time. The volume's final part, called "The Strategies," then outlines a collection of practical "marketing recipes" that correspond to various plans of attack determined earlier in the process. Each offers realistic tips (on topics such as direct contact and follow-up, networking and referral building, and writing and publicity) that directly correspond to the personal goals, strengths, and weaknesses readers already have identified. Further advice and inspirational anecdotes from recognized experts, along with additional resources, are also interspersed throughout the text. --Howard Rothman

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eBay Business All-in-One For Dummies

Rating: List Price: $29.99 Sale Price: $11.51 Availability: Usually ships in 24 hours Eligible For Free Shipping

Product Description

Want to become an eBay entrepreneur? Nobody knows more about starting an eBay business than Marsha Collier, and she’s put it all in 1-2-3 order for you in eBay Business All-in-One For Dummies, 2nd Edition.

This all-in-one guide includes nine handy minibooks that cover:

• eBay Basics
• Essential Tools
• Selling Like a Pro
• Sourcing Merchandise
• Presenting Your Items
• Promoting Your Goods
• Storing and Shipping
• Power Selling
• Office and Legal

eBay PowerSeller Marsha Collier shows you how to:

• Set up your business, find and manage inventory, and run your business like a pro
• Equip yourself with the tools that count—eBay’s search engine, online sources of information, the PayPal system, and eBay’s management tools
• Source your merchandise and learn valuable strategies for managing and maximizing sales
• Set up the optimal eBay photo studio and develop and market your eBay Web site
• Learn the ins and outs of online retailing and what it takes to buy and sell online safely and easily
• Find deals on the computer equipment you need
• Promote, market, and show off your goods, all the while keeping your business legal

Before you know it, you too can be a PowerSeller!  Get started today with eBay Business All-in-One For Dummies, 2nd Edition.

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• ISBN13: 9780470385364
• Condition: NEW
• Notes: Brand New from Publisher. No Remainder Mark.

Questions That Sell: The Powerful Process for Discovering What Your Customer Really Wants

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Simply knowing the right questions to ask can make the difference between finalizing a sale or losing it. Most salespeople have extensive knowledge of their products, but many fail to ask the questions that will help them uncover the real needs of their customers.

Questions That Sell helps readers use advanced questioning techniques to sell their products based on value to the customer, not on price--and increase their success rate as a result. The book contains powerful examples, exercises, and hundreds of sample questions, including:

* Vision Questions: Tap into a customers' needs and desires for the future * Questions to Uncover Problems: Fix something that's not working for the client * Pay-Off Questions: Get customers to articulate for themselves how much the product or service is worth

Questions That Sell is an invaluable resource for connecting with customers, understanding what they need, and closing more sales, faster.

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Little Gold Book of YES! Attitude: How to Find, Build and Keep a YES! Attitude for a Lifetime of SUCCESS

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"Every business winner has one thing in common: a YES! Attitude that's powerful enough to help them achieve the impossible! You say you weren't born with a YES! Attitude? No problem! Jeffrey Gitomer will give you all the tools you need to build one. As the world's Number 1 expert in selling, Gitomer knows more about attitude than anyone. Now he's brought those lessons together in a book you can read in one sitting - a book that'll change your life! What makes this book unique? It's not just "inspiration": it's a complete, step-by-step, fully-integrated game plan for understanding and mastering your attitude. You'll learn specific things you can do to maintain your intensity, drive, and commitment, discover "attitude gems" that capture the value of thousands of dollars of books and courses, learn how to overcome the most dangerous "attitude busters" then learn how to maintain your YES! Attitude every day, for the rest of your life! "

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eBay 101: Selling on eBay For Part-time or Full-time Income, Beginner to PowerSeller in 90 Days

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With today's rocky economy and unsteady job market, there's never been a better time to earn extra cash online. And now there's a new book that guides you each step of the way: eBay 101: Selling on eBay For Part-time or Full-time Income, Beginner to PowerSeller in 90 Days. Access the world's biggest marketplace, right from your own home.

You'll learn how to:

-- Register at eBay and PayPal
-- Start part-time and expand your income when you're ready
-- Find great inventory at low prices
-- Auction to the highest bidder or sell at fixed prices
-- Identify niche markets for big profits
-- Get tax deductions for your eBay home-based business
-- Guard against scammers and rip-off artists

Starting a business on eBay is perhaps your fastest route to the American Dream. The payoff can be high, and the barriers to entry are low.

The world's most popular online marketplace, eBay has millions of registered buyers waiting to do business with you. For less than $100 and very little risk, you can start an eBay venture with profit margins rivaling those of any business. Exactly how much money you earn depends mostly on how much effort you put into your new enterprise and how efficiently you operate it.

In this new eBay guide, you'll see:

How eBay works ... Register your business ... Sell your item ... Build your listing

Timing, planning your auction ... Make a picture worth $1,000 ... Use Pre-filled Item Information ... Price your item ... Reserve Pricing ... Multiple Item (Dutch) Auctions ... The auction alternative: fixed prices ... Best Offer listing option ... Upgrade your listings ... The best time to list

Profit with a niche ... Start with used merchandise ... Win with niche selling ... Cash in on collectibles ... Autographed items ... Trust, but authenticate ... How to recognize fake autographs

Get more great inventory ... Estate sales ... Bankruptcy sales ... Thrift shops ... Local artisans ... Close-out merchandise ... Library sales ... Overstock distributors ... Find overlooked gems at estate sales ... Live auctions ... Postal Service auctions ... Treasury Department auctions ... GSA Auctions ... Government Liquidation ... Law Enforcement Auctions ... Classified ads ... Get merchandise on eBay ... Get merchandise on consignment ... Become a trading assistant

Expand your business ... Create your `About Me' page ... Cross-promotions ... Open an eBay store ... Set up shop ... Promote your store ... eBay Express ... Using eBay's Half.com site ... Google Base ... Why many would-be PowerSellers fail

Prevent problem customers ... Set Buyer Requirements ... Be a feedback fanatic ... Completing sales ... Communicate with a packing slip ... Respond to feedback ... Mutual Feedback Withdrawal ... Feedback policies ... Handle customers right ... Unpaid item disputes ... Work with PayPal

Avoid scams and fraud ... Spot shady buyers ... Recognize predators ... Avoid phishing e-mails ... Beware of hoax e-mails ... Avoid drop-ship, wholesale scams ... Recognize crooks and middlemen ... Warning signs of bogus wholesalers ... Know a fake from the real McCoy

Ship efficiently ... Choose a shipping company ... Communicate when you ship ... Pare shipping costs to the bone ... Sell Get It Fast Items ... Handle delivery snafus ... Print online postage ... Organize your inventory ... Design your SKU system

Get efficient with fulfillment software ... TurboLister ... Selling Manager ... Software for media sellers ... Research prices wirelessly

More eBay rules ... Prohibited and restricted items ... Shill bidding ... Keyword spamming ... Fee Circumvention ... Sales taxes ... Income taxes ... Business use of your home ... Hiring employees

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Customers For Life: How to Turn That One-Time Buyer Into a Lifetime Customer

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In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.

Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including:

• Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your
estimate or throw in an extra service free of charge

• No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them?

• Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve

• Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and
politeness from his mother.


From the Trade Paperback edition.

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